![]() For initial orders, Customer Service or your Citibank If you have previously ordered checks for a business account you can use the Re-OrderĬhecks feature to replenish your supply. The investigation will be completed within four business days. The final screen will provide you with a confirmation number, which you may print for your records. ![]() If the information is correct select Submit Problem Report to Customer Service. Review the payee information and instructions or make any necessary changes.Enter a description of the problem, the action you are requesting and any additional comments.Enter the account number debited, the payment due date, any late charges and a valid phone number for the payee.If the payment is not on the list or not in the past 90 days (select Earlier Payments) select Report a problem for an unlisted payment. Select the payment by clicking on the reference number.This feature is also used to request stop payment on a check issued via Bill Payments.Ĭustomer Service > Report a Bill Payment Problem This feature allows you to expedite your request for a Bill Payment investigation by submitting your request for a proof of payment, a re-credit to your account for a payment not received or a re-issue of a payment that a payee has not received. Information in addition to amount owed and available credit. Details for each card will include prior and next payment Proprietorships can link business and personal cards.Įntitled users will be able to view information for cards from the Balance Summary and Holders of certain Citibank business credit cards can use this feature to request that theirĬard accounts be linked to CitiBusiness Online. The following screen will display all system information and your CitiBusiness Online user profile information.This feature allows you to see details of your hardware and your CitiBusiness Online set up information.Ĭustomer Service > Display System Information For Customer Service issues related to Controlled Disbursement, ACH Origination, Positive Pay, Sweep, Lockbox or Investment Services, select Cash Management.Select the Technical Support option when you call. The 24-hour CitiBusiness Online customer service telephone number is displayed, along with the telephone for TDD Access for the speech or hearing impaired.Ĭustomer Service > View Customer Service Phone Numbers You can call customer service at 1 8 and select option 1.įrom outside the US, call collect 1 2 and select option 3. This option allows you to report any problems you may be having, request investigations, or communicate with our Customer Service area 24 hours a day. or its affiliates, used and registered throughout the world.The Customer Service option is located in the navigation frame at the top of the screen. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.įICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.Ĭiti, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. Google Play is a trademark of Google Inc. and Hawaii.Īndroid and Google Play are trademarks of Google Inc. Apple, the Apple logo, iPhone, iPad, Apple Watch, TouchID, Apple Pay and App Store are trademarks of Apple Inc., registered in the United States and other countries.Īpple Pay is only available on Citi-branded consumer credit and debit cards (except for ATM, Chairman, and AT&T cards) issued in the continental U.S. For a list of other compatible Apple Pay devices see /apple-pay. *Apple Pay works with iPhone 6s and Apple Watch. The paperless statement service is not available for business bank accounts managed through Citi Online. Archived account statements become available within 24-72 hours of your request. Online statements not available for all accounts.Be sure to read the Citi Alerting Service Terms and Conditions before proceeding. However, your wireless carrier may charge you for receiving the text messages you receive from us related to this service. Citibank does not charge you a fee for using the Citi Alerting Service.Citibank and CGMI are affiliated companies under the common control of Citigroup Inc. Citi Personal Wealth Management, a business of Citigroup Inc., offers investment products through Citigroup Global Markets Inc. ("Citibank"), Member FDIC and Equal Housing Lender. Banking and lending products and services are offered through Citibank, N.A.Terms, conditions and fees of accounts, products and services are subject to change
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